Help Desk

VETS currently supports DOD and Civilian Federal agencies on numerous functional and technical help desk support service projects.  Our Help Desk support experience ranges from local customers in a single location to supporting users worldwide, including Army, Navy and Air Force personnel deployed to tactical environments. We recognize that one size does not fit all and we work with our customers to ensure the right type of Help Desk support is provided. The following is the types of services we offer:

Services Provided:

  • Single Point-of-Contact for User Assistance and Problem Reporting and Tracking
  • 24 X 7 Staffing Where Necessary
  • Tier 2 and 3 Level Support
  • Trouble Calls Analysis for Support Request Patterns, Implement Appropriate Measures to Reduce Recurring Calls
  • Software Problem Resolution Based on Vendor Bug Fixes Available via Remote Download
  • Perform Software Upgrades
  • Equipment Inventories
  • Help Desk Ticketing
  • Review of Help Desk Policies
  • Support Desktop Refresh
  • Problem analysis and resolution
  • Training
  • Customer Service

Supported Customers:

  • DISA
  • Army:  SDDC
  • Air Force:  AMC
  • Federal:  VA, USDA, SBA, DHS